Brightline temporarily suspends service amid COVID-19 crisis

Brightline is doing its part to help “flatten the curve” during the COVID-19 crisis. As state and local government agencies impose closures for non-essential businesses, Brightline is suspending its service temporarily until the coronavirus situation subsides.

Patrick Goddard, Brightline President, sent out an email to Brightline customers March 25th explaining the situation.

He wrote in the email, “Brightline will issue all guests a full refund within 30 days for all passes and tickets purchased for future dates. We will suspend all automatic renewals beginning in April.

We will continue to communicate with our guests and encourage you to follow us on social media or check our website at GoBrightline.com for future announcements. Should you have any questions please reach out to us at GuestServices@gobrightline.com.

We appreciate all of our guests and recognize you mean everything to our business. We look forward to a brighter day when we can welcome you back on board Brightline.”

An important update: Brightline will be temporarily suspending service, effective Wednesday, March 25. We take this…

Posted by GoBrightline on Wednesday, March 25, 2020

Here’s what you need to know if you have reservations to ride Brightline…

Cancellation policy for future reservations
For both refundable and non-refundable fares, guests will be receiving a full refund for all future reservations. Please allow 30 days for a full refund.

Cancellation policy for unused 10-pack rides
If you have purchased a 10-pack please allow 30 days for a full refund of the remaining unused rides deposited into your Brightline Account.


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